Trustpilot

For Buyers

Where should I choose to sit in the stadium?

Every stadium in the world is essentially broken down into 2 sections, long side and short side. Longside seats face the longside of the pitch and shortside seats are behind the goals at each end of the stadium. Longside seats offer the optimal viewing angle because you have a good view of both goals. Shortside seats offer fans a thrilling atmosphere, especially when goal is scored at the end of the stadium where your sitting.

After you have decided whether you would like to be seated in the longside or shortside sections of the stadium, the other choice is whether you would like to be seated in the upper or lower tier of that section.

In terms of the price, usually the most expensive tickets for a fixture are longside lower tier seats. The most affordable seats are situated on the shortside upper tier.

The other option to consider are hospitality seats. These seats are some of the best and most expensive in the stadium. Usually, hospitality seats are situated on the longside of the pitch between the lower and upper tiers, however this can differ slightly in some stadiums. Hospitality seats can also include access to a private room set back from where you are seated. The private room can offer refreshments for before, during and after the game and also access to private toilets. Hospitality seats listed for a fixture on Football Ticket Pad will give details of what is included with a hospitality seat purchase.

When will I receive my tickets?

Tickets are dispatched 3-4 days before the match day. The tickets are sent via Royal Mails next day recorded delivery service.

Last minute orders

In order to ensure that you receive your tickets on time, you must order tickets before 12pm on the day before the game. Tickets ordered after 12pm will have to be collected from a collection point that will be setup by the ticket seller.

Collection points

In cases where tickets may not be posted sellers will setup a collection point that’s convenient to the buyer in order to hand over the tickets purchased. If collection is required the seller will be in touch to provide specific information on the location and time that the tickets must be collected.

E-tickets

E-tickets will be sent out 3-4 days before match day. 

How do I make sure I'm sitting with the away fans at the game?

When you are looking through the available ticket options for a particular game, look out for seats labelled as 'AWAY FANS'. Tickets seated with the away/traveling fans are always labelled this way to avoid fans sitting with the wrong set of supporters.

Note: Official match stewards will prevent fans access or remove you from the stadium if trying to enter the 'home' sections of a stadium and wearing 'away' club t shirts and clothing.

Will my tickets be seated together?

We understand that sitting together is a big part of the matchday experience. Football Ticket Pad guarantees that when you purchase a pair of tickets, those tickets will always be seated together. However, often we can secure more than 2 tickets all seated together. Get in touch with us if you would like 3 or more tickets seated together and we will do everything we can to secure those tickets for you. Call +44 (0)20 7993 6171, email info@footballticketpad.com or use the chat box that is in the bottom right corner of every page of our website.

Why are tickets to one match more expensive than another?

Football Ticket Pad is a platform giving football fans the opportunity to buy and sell official matchday tickets. The price of a particular ticket is set by the person selling the ticket and and that price is influenced by how 'in demand' tickets are for the fixture. For example, tickets for Man Utd v Man City in the Premier League will be considerably higher than tickets for West Ham v Crystal Palace. The reason being that the Manchester Derby fixture is a higher profile game with more potential football fans wanting to get matchday tickets to watch the match.

Do you charge a booking fee?

Yes, we charge a 10% booking fee which is added to your order when you click through to the final checkout page.

The seats I want doesn't state exact seat number/row, how will I know where I am sitting?

Often the club will not give out an exact seat number/row until close to the fixture being played. Complete your purchase and we will contact you with your exact seat number/row after the club has allocated exact seat numbers/rows.

The ticket I want to order is a season card, what are season cards?

Season cards are offered by the club to fans as an alternative to buying a season ticket. The difference being that a season ticket is a ticket to all home and/or away games throughout a season but a season card entitles a fan to buy specific tickets for certain games. Therefore, when you purchase a ticket from www.footballticketpad.com that is specified as a season card, you will be using the sellers season card for the game you have paid for. The season card will be sent to you before the match and you return the season card to the seller after you have been to the match.

Do any ticket options require me to be a club member or season card / season ticket holder?

No. We will provide you with everything you will need to enter the stadium on matchday.

Can I pay over the phone?

Unfotunately we do not accept payment over the phone. We ask that fans complete their ticket purchase online using our secure online checkout process. 

Is my payment secure?

Yes, very secure. We use the latest payment security software to ensure all transactions made through our website are secure. Every page of our website is certified as 'safe' by online security experts McAfee Secure.

What forms of payment do you accept?

Use can pay for your tickets securely with either Visa, Visa Debit, Visa Electron, Mastercard, Maestro or Delta. Unfortunately, we do not accept payment via PayPal.

How will you get my tickets to me, delivery options?

Football Ticket Pad guarantees that you will have your tickets in your hand with plenty of time to attend the game. The different delivery options available to customers are listed when you click through to the final checkout page.

The game is tomorrow, can I still order tickets to the match?

Football Ticket Pad advises customers to book tickets as early as possible to avoid the disappointment of missing a match. However, it is still possible to purchase tickets to a match the day before the game. Get in touch with us as soon as possibly and we will do everything we can to get you tickets to the game and arrange suitable delivery. Call +44 (0)20 7993 6171, email info@footballticketpad.com or use the chat box that is in the bottom right corner of every page of our website.

The game is today, can I still order tickets to the match?

Football Ticket Pad advises customers to book tickets as early as possible to avoid the disappointment of missing a match. However, it is still possible to purchase tickets to a match on the day of the game. Get in touch with us as soon as you possibly can on matchday and we will do everything we can to get you tickets to the game and arrange collection close to the ground. Call +44 (0)20 7993 6171, email info@footballticketpad.com or use the chat box that is in the bottom right corner of every page of our website.

I have already ordered my tickets, can I change my delivery address?

As long as your tickets have not been dispatched for delivery, you can change your delivery address and have your tickets sent to a different address to the one you gave when buying your tickets online with us. To change your delivery address, simply Login to the account you set up with us when you originally ordered your tickets, and then simply modify your delivery address. If you have any problems at all, do not hesitate to get in contact with us. Call +44 (0)20 7993 6171, email info@footballticketpad.com or use the chat box that is in the bottom right corner of every page of our website.

Can I cancel my order?

Unfortunately all sales are final. Once a ticket has been purchased no refund can be offered. We can of course re-list your tickets on www.footballticketpad.com to be bought by another fan but we cannot guarantee that they will re-sell.

The game I have bought tickets for has been called off and rescheduled, what happens with my tickets now?

In the unlikely event that a match has been cancelled and rescheduled, we will transfer your tickets over to the rescheduled match.

 

The question I have is different to the questions asked here, how can I contact Football Ticket Pad?

Our UK based team are always on hand to assist you when buying official matchday football tickets from footballticketpad.com. We also offer unrivalled customer support after you have made your ticket purchase.

Call +44 (0)20 7993 6171
Email info@footballticketpad.com
Or use the chat box that is in the bottom right corner of every page of our website

Our office hours are:

9am - 5pm (UK time) Monday - Friday
10am - 5.30pm Saturday
10am - 4pm Sunday

We aim to respond to emails and chat box messages immediately during our office hours. Outside of office hours we will do our best to get back to you as soon as possible.

For Sellers

Does it cost to list tickets on Football Ticket Pad?

No. It is free to list tickets on Football Ticket Pad. We take a 15% sales commission following the sale of your tickets and charge the buyer a 10% booking fee. Please be mindful of this when setting you selling price.

Why does my sale get put on hold?

This is for fraud purposes to make sure the transaction goes through entirely. At the on hold stage you are committed to the sale and must supply if the sale goes on to be confirmed. We always intend to carry out our due diligence as quick as possible and prioritise sales that are within close proximity of the event.  

Where do I find the tracking number?

The tracking number will be provided by the postal or courier service you use. Normally a receipt is provided that clearly states the tracking number. If you are unsure then you can ask the assistant in your chosen drop off point.

I am a professional ticket agent; can I list tickets on your site?

Yes! Here at Football Ticket Pad, we encourage professional ticket agents to list on our site. Contact our Customer Service department if you think you or your company has the credentials to upgrade your account to a Broker Account, which increases your market exposure limit; enables you to enroll in our Last Minute Sales Program (LMS) as well as being the first port of call for our corporate sales department.

I have a sale and no longer have the tickets.

If you have a sale and no longer have the tickets, for whatever reason, you must contact are customer service team immediately via email. We take order fulfillment very seriously to protect our buyers as the “Ticket Pad Guarantee” insures all sales. Failure to supply will result in your account being fined £25 plus the cost to replace the order with equivalent or better tickets. Your account may be suspended and all payments held. 

There is a problem with my sale.

If you suspect that you will have a problem fulfilling an order you must contact Customer Services immediately to report the issue. We take order fulfillment very seriously to protect our buyers as the “Ticket Pad Guarantee” insures all sales. Failure to supply will result in your account being fined £25 plus the cost to replace the order with equivalent or better tickets.

How can I improve the chance of selling my tickets?

We have statistics that prove additional information improves your chance of selling tickets on our platform. This may mean adding block and row numbers to your listing.

We have many sellers on Football Ticket Pad so you must ensure that your tickets are in line with the market price to give yourself a better chance of a sale.

When do I receive payment for my delivered tickets?

All suppliers will be paid on the 5th of the following month. For example a delivered order for a match on 10th January will be paid to the sellers bank account on the 5th of February. 

How do I list tickets?

Search the football match you have extra tickets for and select “Sell.” From here enter all the relevant information and confirm your listing. Your tickets are now available for the World to see and buy!

My tickets have restrictions; do I have to include this in the listing?

Yes. You must always provide as much information about your tickets as possible. Concession tickets must be clearly listed with the relevant concession e.g. Under 16. If your ticket is restricted in view, this must also be clearly stated. Failure to do so will result in the buyer receiving a full or partial refund depending on the circumstances.

My tickets aren’t sat together; do I have to include this in the listing?

Yes. If you list for example 5 tickets, the seat numbers MUST be consecutive unless stated in the restrictions. We recommend listing different groups of tickets separately. E.g. 2/2/2 if you have 3 pairs.

What is the seller fee?

The seller fee is 15%. This is deducted from your listed price.

I have a sale; now what do I do?

Once you have a confirmed your sale you must send the tickets to the buyer as soon as possible. To prove that you have sent the tickets we require all tickets to be sent via recorded mail. In the UK we recommend Royal Mail Special Delivery. For International delivery we recommend couriers such as: FedEx, DHL or UPS. Without proof of delivery you may not be paid for your tickets. As soon as you have dispatched your tickets to the buyer you must update the system with the correct tracking number.