Trustpilot
e: info@footballticketpad.com
t: +44 (0)20 79936171

This privacy policy is effective as of 25th May 2018.

Footballticketpad.com (“Football ticket Pad”, ”we”, ”us”, or “our”, ”the site”) respects and protects the privacy of each individual who visits our www.footballticketpad.com website. This privacy policy outlines the way in which we use and disclose any form of personal information that you provide to us whilst using our site. Should we request any form of “personal information” by which you can be identified when using this website, then you can be guaranteed that it will be used in accordance with this privacy statement. Personal information includes information that identifies you or another individual personally, such as: name, address, email address, phone numbers and so forth.

Here at Football Ticket Pad, our customers and their data are of paramount importance. And keeping their data safe is also an integral part of our priorities. We use Secure Sockets Layer (SSL) 256-bit encryption protocol. This keeps your data private and integral between the browser and the web server.

Cookies

A Cookie is a small text file which asks permission to be placed on your computer’s hard drive. Cookies in no way give us access to your computer or any information about you, other than the data you choose to share with us. We us traffic log cookies to identify which pages are being used by visitors enabling us to provide you with a better service over time. Most web browsers automatically accept cookies, but you can decline cookies in your browser settings if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics

When someone visits Footballticketpad.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. Statistics we collect include; the number of visitors to the various parts of our site, the location of visitors and the duration of the visitor’s stay on our pages. The information is processed in such a way that it doesn’t identify anyone, instead it provides us with a better insight into what our visitors and customer’s find useful on our website.

Email Marketing

We use a third-party provider, Remarkety, to distribute our newsletters to our customers. We monitor information such as open rates, click rates and conversion rates for our e-newsletters in order to provide you with offers and information relevant to you. You can unsubscribe from our mailing list at any moment by clicking the unsubscribe link at the bottom of all our emails. For more information please read Remarkety’s privacy notice

IP Addresses
An IP address is a number designated for your computer by your Internet service provider to provide access to the Internet. We may use your IP address to gather information on use. We study visitor - what pages were explored and the length of your visit. Analysis software is used to generate reports, which helps us to learn more about how we can improve your use of the website. This information is not used to develop a personal profile of you. The log files are regularly deleted.

Third Parties

Our third parties include Google Analytics and Remarkety as well as social media accounts. Footballticketpad.com have Facebook pixels in place that help us better understand our customer’s journey. Like Google Analytics, the data we can view through these pixels is not sensitive to a customer’s specific identity. Instead, they simply provide insight into what our customer’s find useful and the pages they visit on our site, as well as characteristics of our customers.

Communication Channels & Recording

- Calls may be recorderd for training and moitoring purposes. 

Controlling your personal information

When you purchase a ticket from Footballticketpad.com, your contact number, email address, first name, surname and postal address are stored in our database (if you have provided them). This information is not shared with any other company other than our own. If you would like to access your data, you can do so when logging on. If you would like to delete your data, simply contact us via the contact page and we will delete your data for you.

Changes to this Privacy Policy

If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy on our home page, and other places we deem appropriate so that you are aware of the changes.

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here. If you have any queries about this Privacy Policy please email security@footballticketpad.com.